Online Banking FAQs

 

Online Banking FAQs

Question 1: Exactly what equipment and software do I need to access Bank of Easton’s Online Banking?

Answer

You’ll need a computer with access to the Internet and browser software that supports Secure Sockets Layer.

Question 2: Is the Internet safe and secure for online banking?

Answer:

Yes. This is a common concern with banking and commerce on the Internet. Data on the Internet is safeguarded by encryption as it moves between systems. Data residing on a system can only be accessed by using an authorized sign-on ID and password.

Any kind of breach in the security of our systems would be a serious business issue for the bank. Our success depends on our ability to manage these systems safely and to continue to earn your trust as our customer. Please be assured that we will take every measure possible to protect the financial information and resources you have entrusted to us.

You can help safeguard your information and the banking systems by protecting your sign-on ID and password. A proper combination of your sign-on ID and password is the only way to get access to your accounts. Please be careful to keep this information secure.

Question 3: Can anyone else see my account information? Is it out in the public?

Answer:

Your online account information is available through access methods which have been rigorously tested for their secure access. The information is not public. Only you can access it using your sign-on ID and password.

Question 4: What if Bank of Easton’s Online Banking goes down? Will my payments be made, will my transfers go through?

Answer

If Bank of Easton’s Online Banking and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed prior to the system going down will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact the bank to ensure your transaction request has been accepted.

Question 5: How long does it take for a payment to reach my payee?

Answer

Each payment is processed either by check or electronic transfer. If the payment is made through electronic funds transfer, it will reach your payee in one to two business days. Payments made by check are delivered via the US postal service. Delivery could take several days depending on where the payment is due to be sent. Best practice is to schedule your check payments to be sent at least seven business days prior to the due date. This will ensure proper delivery time as well as time for the payee to process the payment.

Question 6: What types of accounts are included in Bank of Easton’s Online Banking?

Answer

You can access all of your checking, savings, loans, mortgages, certificates of deposit and IRAs.

Question 7: Can I have more than one checking linked to Bank of Easton’s Online Banking?

Answer

Yes, you can link all of your checking accounts. You can schedule bill pay transactions from any checking account you wish. For convenience, you may select one account as your primary to pay bills, but any of your checking accounts can be used.

Question 8: Should the payment date I give be the date the payment is actually due?

Answer

No. You need to allow some time for the payment to reach your payee, so enter a send date before the actual due date. For electronic payments, select a send date that is three to four business days before the due date and for check payments select a send date that is seven business days before the due date. Remember, even though you can schedule a payment any day of the week, including Saturday and Sunday, payments are only processed and sent to the payee on business days.

Question 9: How soon are the funds taken out of my account?

Answer

Electronic bill payments are withdrawn on the day that you selected as the send date. Check payments are processed exactly as if you had written the check yourself and will clear your account a few days after the payee deposits the check.

Question 10: What happens if I don’t have enough money in my account to cover a bill payment?

Answer

If an electronic bill payment fails to process due to insufficient funds you will receive an email advising you that the payment rejected and you will need to reschedule it. If a check payment presents against your account and you do not have sufficient funds to cover the amount, you will be assessed a Non- Sufficient Funds fee according to our current fee schedule.

Question 11: What should I do if a payee has not posted my payment?

Answer

You should allow the payee a few days to process your payment. If your payee has not posted the payment to your account within a few days of receiving it, you can place a research request. From the Bill Pay Dashboard click on the payment, then click on the hyperlink under Status. Click Request Research on this payment, answer two questions about the payment and click Request Research. Most research requests are answered within three to five business days.

Question 12: How will the payments be made?

Answer

We use two methods to process payments: electronic and paper check depending on which method the payee accepts. Sometimes payees that previously only accepted paper checks will begin to accept electronic payments. When this happens we will automatically convert your payments to electronic and send you an email to let you know.

Question 13: Can I choose the method of payment?

Answer

No. The payee determines which type of payment (electronic or paper check) that it will accept.

Question 14: Does Bank of Easton’s Online Banking work with other accounting software (i.e. Quicken®, QuickBooks®, Money®)?

Answer

You may export your online banking data into an Excel file, a CSV file, or a Money® compatible file.

Question 15: When I add a new payee can I abbreviate the name?

Answer

No, you should type the name of the payee exactly as it says on your bill. Look for the “remit to” section of the bill for the correct name. Using abbreviations or acronyms will cause the payment to be made by check instead of electronic and could delay the crediting of the payment to your account.

Question 16: Why are so many of my payments going by check rather than electronically?

Answer

Some payees only accept check payments, but many such as such as credit cards, utilities and insurance companies accept payments electronically. If you see payees that you think should be electronic try setting up the payee again using the exact “remit to” information as it appears on your bill. If the payee accepts electronic payments, our bill pay system will recognize that immediately and will set up future payments to be sent electronically. We often see users including extraneous information on the payee line, using abbreviations or using acronyms that cause payments to go by check.

Question 17: I have multiple bills with different account numbers going to the same payee. How do I distinguish which one is which?

Answer

Utilizing the nickname line is a great way to tell the difference between differing accounts at the same payee. You can add whatever language you wish on that line, such as “Kim’s auto loan” or “Bob’s life insurance.”

Question 18: How long is my bill pay history available?

Answer

Your bill payment history is available to you for 18 months.

Question 19: Can I pay my loan or mortgage at Bank of Easton with Online Banking?

Answer

Yes. Just go to the Payments tab, then choose Make a Loan Payment. You can choose which loan to pay and which account to pay it from. You can make regularly scheduled payments, principal payments and for overdraft protection line of credit accounts you can also make a “Paydown” payment which will bring the balance of the line to zero as well as calculate the interest owed through the payment date (while keeping the line open for future use).